latest software updates

We want to keep you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered.

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Four New SLA Widgets Show Whether Your Team Is Responding on Time
Four New SLA Widgets Show Whether Your Team Is Responding on TimeESC Hub
Published on: 15/06/2026

Four new SLA widgets are now available in the ESC Hub Dashboards panel - tracking SLA met trend, breached trend, average response time, and performance by user and channel.